Refund Policy
Refund Policy
Last updated: June 8, 2026
At LUX, we stand behind the quality of our digital products. Because of the nature of downloadable digital goods, we have the following refund policy in place:
Digital Products
Due to the instant-delivery nature of digital products, all sales are final. Once a digital product has been delivered to your email, it cannot be returned.
Exceptions
We will gladly issue a full refund in the following circumstances:
- You were charged multiple times for the same product due to a technical error.
- The product you received is materially different from what was described on the product page.
- You are unable to access or download your product after purchase and our support team cannot resolve the issue within 48 hours.
How to Request a Refund
If you believe you qualify for a refund under the exceptions above, please contact us at support@lux.store within 7 days of your purchase with:
- Your order number
- The email address used for the purchase
- A brief description of the issue
We will review your request and respond within 2 business days.
Our Commitment
Your satisfaction matters to us. While we maintain a strict policy due to the digital nature of our products, we always aim to resolve issues fairly and promptly.